It happened. We were the victims of a smash and grab. While traveling through Amarillo TX we spent the night at a Baymont Inn and Suites. In the morning, we were greeted at our car by the hotel maintenance guy and a shattered back glass of our beloved Subaru. We made an assessment of the contents of the car to discover the only thing missing…our ukuleles! Our hearts dropped, the “ukes” have been part of our journey since the beginning and hold great sentimental value. Funny, the police officer and hotel clerk both asked, what’s a ukulele?… Really. Luckily, as a ‘best traveler practice’ we remove all valuables from the car at night, and on this night we left the ukeleles in the car.
Within two calls, Eric saved the day. First call, the Amarillo.GlassDoctor.com The most sincere customer service we’ve had in months. The staff found a replacement rear window and could install within the hour. Wow! They recommended we have breakfast at a local place called Ye Olde Pancake Station while they installed the new glass. It was one of those tasty places with small town charm where everyone knows your name. The second call was to Progressive.com who processed our claim within minutes. By the time we returned to the shop after breakfast, Progressive sent payment and all was right with the Malcolm Universe again.
Although our ukuleles are gone, the people we encountered today enriched our lives forever.
Missing the music,
Eric and Lori